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₹150000

47200

SUNY UNIVERSITY
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Categories
Business Skills - State University of New York (USA)
  • Videos 1
  • Duration 6 months
  • Skill level Expert
  • Language English
Learning Outcomes
Course Description

Welcome to the Certification in Customer Service

Offered by: State University of New York

In collaboration with: Get Set Go World


Overview

Elevate your customer service skills with the Certification in Customer Service by the State University of New York. In collaboration with Get Set Go World, this program is designed to provide you with the essential skills and knowledge needed to excel in any customer service role. Take advantage of a special limited-time scholarship from the National Education Foundation (NEF) to make your education more affordable.


Key Objectives

  • Master frontline call center skills.
  • Learn inbound call center management.
  • Develop customer advocacy and focus.
  • Gain a deep understanding of customer service fundamentals.
  • Build professionalism and essential skills for customer service representatives.

Learning Modules

  1. Frontline Call Center Skills
  2. Inbound Call Center Management
  3. Customer Advocacy
  4. Customer Focus
  5. Customer Service Fundamentals
  6. Customer Service Representative Process
  7. Customer Service Representative Professionalism
  8. Customer Service Representative Skills
  9. Essentials of Customer Service
  10. Customer Service Skills
  11. Territorial Account Sales Skills

Who Should Enroll?

This certification is perfect for:

  • Aspiring customer service professionals.
  • Current representatives looking to enhance their skills.
  • Individuals preparing for customer service certification exams.

Course Details

  • Level: Certification Course
  • Duration: Comprehensive program with in-depth tutorials, assignments, exercises, and pre and post-course tests.
  • Format: Online learning with interactive sessions and practical applications.
  • Scholarship: Special limited-time scholarships available from the National Education Foundation (NEF).

Why Choose Us?

  • Expert Faculty: Learn from industry leaders and experienced professionals.
  • Comprehensive Curriculum: Covering all aspects of customer service.
  • Flexible Learning: Online format allows you to study at your own pace.
  • Certification: Receive a prestigious certification from the State University of New York.
  • Career Advancement: Enhance your skills and knowledge to propel your career forward.

Enroll Now

Take the next step in your career by enrolling in the Certification in Customer Service. This is your opportunity to gain valuable skills and insights that will set you apart in the business world.

Special Offer: Avail the limited-time scholarship from the National Education Foundation (NEF) and make your education more affordable.

Call to Action: Visit www.getsetgoworld or contact our relationship manager today to secure your spot and transform your future!

Course content
    • 1)

Instructor

SUNY UNIVERSITY

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